Returns Refunds
Here is our Returns and Refunds Policy
Return Eligibility
To qualify for a standard return, an item must be requested within 30 calendar days after delivery and remain unused, unopened, undamaged, and in its original condition and packaging. Proof of purchase is required. We may ask for photos to confirm condition before authorizing the return.
Items We Cannot Accept
- Opened, used, tested, or altered cosmetics, skincare, hair care, fragrance, or other personal-care products, except where the item arrived defective or incorrect.
- Items marked “final sale” before purchase.
- Gift cards, personalized items, free gifts, samples, or promotional items that were not purchased.
- Items damaged after delivery through misuse, improper storage, or failure to follow product directions.
- Returns sent without authorization or to a manufacturer or brand instead of the return address we provide.
These exclusions do not limit rights that cannot be waived under applicable law.
Free Eligible Return Shipping
After we confirm that an unopened U.S. return is eligible, we will provide a prepaid return label or another covered return method. The original shipping charge is not refundable unless the return results from our error or applicable law requires a refund. If a return is mailed using another method without approval, that cost will not be reimbursed.
Damaged, Defective, Missing, or Incorrect Items
Contact us within 7 days of delivery with the order number and photos of the product, package, and shipping label when relevant. Keep the product and packaging while we review the issue. Depending on the facts and available inventory, an approved resolution may include replacement, store credit, full refund, or partial refund.
How to Start a Return
- Use Contact Us with your order number, item name, and reason for the request.
- Wait for eligibility confirmation and return instructions.
- Package the approved item securely and use the provided label or method.
- Obtain and keep the carrier receipt until the return is completed.
Inspection and Refund Timing
We will inspect the returned item after it arrives. If approved, the refund will be issued to the original payment method, normally within 5–10 business days after inspection. Your bank or card issuer may need additional time to post it. If we cannot accept a return, we will explain why and discuss available next steps.
Exchanges
Direct exchanges depend on inventory and are not guaranteed. We may instead refund an approved return so you can place a new order. Replacement orders may have different prices or availability.
Promotions, Bundles, and Gifts
A return may reduce or remove a promotion if the remaining order no longer qualifies. For a bundle, set, or gift-with-purchase offer, we may require all included items or adjust the refund by the value of items kept. Refunds for gifts are issued to the purchaser’s original payment method unless we agree to store credit.
Cancellations
Contact us as soon as possible to request cancellation. We cannot guarantee cancellation after processing begins. Once shipped, the return rules above apply.