Privacy Policy

Effective date: August 25, 2026

This Privacy Policy describes how DermCare collects, uses, discloses, and protects personal information when you visit this website, create an account, place an order, join a list, use live chat, submit a review, save a routine, or otherwise interact with us.

Information We Collect

• Identifiers and contact details: name, email address, telephone number, billing and shipping addresses, account username, and similar identifiers.
• Order and commercial information: cart contents, purchases, returns, subscriptions, discounts, saved payment tokens, and customer-service history.
• Payment information: payment card or account details are collected and processed by the payment provider available at checkout. We generally receive transaction status, payment method type, and limited payment identifiers rather than the full card number.
• Device and activity information: IP address, browser and device type, pages viewed, referring pages, timestamps, security logs, cookie identifiers, and interactions with the storefront.
• Preferences: wishlists stored in your browser and, when signed in, saved routine steps or voluntarily provided product and routine preferences.
• Communications and content: messages sent to customer care or live chat, newsletter and stock-alert requests, survey responses, and reviews or other content you submit.
• Inferences: basic product interests or shopping preferences inferred from the information above. We do not use routine preferences to diagnose health conditions.

Sources of Information

We collect information directly from you, automatically from your device and browser, from service providers that help operate the store, and from another person when, for example, they buy and ship a gift to you.

How We Use Information

• Provide the website, cart, checkout, accounts, subscriptions, wishlists, routines, and customer support.
• Process payments, orders, shipping, returns, refunds, and fraud checks.
• Send transactional messages, requested alerts, and marketing emails when you ask to receive them.
• Personalize and improve product discovery and understand site performance.
• Moderate reviews, prevent abuse, secure accounts, troubleshoot errors, and protect our rights and customers.
• Comply with tax, accounting, consumer-protection, legal, and regulatory obligations.

How We Disclose Information

We disclose personal information as needed to providers that host and support the website; WooCommerce and related storefront providers; payment processors; fraud and security providers; shipping carriers and fulfillment partners; email providers; Tidio for live chat; review, spam-prevention, and customer-support services; professional advisers; and government authorities when legally required. Google may receive device information when its hosted fonts are requested. We may also disclose information in connection with a merger, financing, reorganization, or sale of all or part of the business, subject to appropriate safeguards.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for money. Based on the current configuration of this site, we also do not share personal information for cross-context behavioral advertising. If our practices change, we will update this notice and provide any legally required opt-out method. Where applicable, we will treat a recognized browser-based opt-out preference signal, such as Global Privacy Control, as a request to opt out.

Cookies and Local Storage

We use cookies and browser storage for sign-in, security, cart contents, checkout, site preferences, and wishlists, and third-party features such as live chat may use similar technologies. See our Cookie Policy for details and controls.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described above, including to provide your account or subscription, complete transactions, honor returns and warranties, maintain tax and accounting records, resolve disputes, prevent fraud, and satisfy legal obligations. Retention varies by record type and may continue after an account closes where law or legitimate business needs require it. We delete or de-identify information when it is no longer needed.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system is completely secure, and we cannot guarantee absolute security. Protect your password and contact us if you suspect unauthorized account activity.

Your Choices

• Account: review or update available profile and address details through My Account.
• Marketing: use the unsubscribe link in a marketing email or contact us. Transactional messages about orders or accounts may still be sent.
• Cookies: adjust browser settings as described in the Cookie Policy. Disabling essential storage may prevent cart, checkout, account, or wishlist features from working.
• Reviews: do not include medical, contact, or other sensitive information in a public review.

U.S. State Privacy Rights

Depending on where you live and whether the relevant law applies to us, you may have rights to request access to or a copy of personal information, correction, deletion, portability, and information about our collection and disclosure practices; to opt out of sale, sharing, targeted advertising, or certain profiling; to limit certain uses of sensitive personal information; and to appeal a denied request. You will not receive discriminatory treatment for exercising an applicable privacy right.

Submit a request through Contact Us. We may need to verify your identity and request details. An authorized agent may submit a request where permitted, but we may require proof of authority and direct identity confirmation. If we deny an appealable request, reply to our decision and state that you wish to appeal.

Children

The site is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from a child under 13. A parent or guardian who believes a child provided information should contact us so we can review and delete it as appropriate.

Third-Party Sites

Links and embedded services operated by others are governed by their own privacy practices. Review those notices before providing information to a third party.

Changes to This Policy

We may update this policy as our services or legal obligations change. We will post the revised policy here, change the effective date, and provide additional notice when required.

Contact

For privacy questions or requests, use Contact Us.